We have a British Gas Homecare policy to cover our cooker, microwave and fridgefreezer. Recently, our cooker hob had a fault with one of the regulators. BG duly sent an engineer to sort it. He arrived, diagnosed the fault and left to order the part.
Yesterday, he arrived back to fit the new part. however, the wrong part had been ordered, so he re-fitted the original part and, without checking all was safe, left after telling us the appliance was safe to use except for the faulty hob. Later, after he had long gone, we turned the power back on and went to use the oven. There was a loud bang which tripped the trip switch on the fuse board.
After resetting the trip, we tried the top oven with the same result.
The most amazing thing was the response from BG when I phoned to complain. They had no intention of sending an engineer to examine the cooker and make it safe. The best they could offer was to bring forward the visit booked to fit the correct part from next Thursday to Tuesday (if the part arrives). They had no concern whatsoever over the fact that the whole oven may well have been live, or the fact that their so-called engineer failed to even make sure that the appliance was safe to use before he left, or even that we had no way of preparing hot food over the bank holiday weekend.
Judging on their past engineers visits involving a previous oven (which the BG engineer broke whilst attempting to fit a new top hinge to replace a bottom hinge on the oven door, causing the door to fall off and for BG to eventually pay-out for a new oven), and the fiasco that involved, I am seriously considering not continuing with the policy when the time comes for renewal.
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